VTC Operations Lead

Maryland
Posted 7 months ago

JOB TITLE: VTC Operations Lead
LOCATION: Maryland

GENERAL JOB DESCRIPTION:

  • Will serve as a member of a four-person team supporting our client with offices in Arlington, VA and Washington, DC. The Video/Audio Conferencing Support team provides general conference support, facilities readiness, video conferencing device installation and configuration, and technical assistance during video conferencing events.
  • General Conference Support
  • Schedule audio/video and web conferences
  • Administer the video Multi point control unit (MCU) and audio conference bridge
  • Provide technical support and recording services as needed for audio video conferences and webcasts
  • Administer and maintain the IPTV portal, VBrick encoders, and Tandberg video endpoints
  • Video Conferencing Device installation
  • Install and test conferencing devices in support of video conferencing that may include infrequent travel to non-FDIC Headquarters locations
  • Video Conferencing Device Configuration
  • Connect, configure, and ensure proper operation of all devices.
  • Configure device IP address, subnet mask, proxy settings, WINS primary and secondary server address, server name /address, and default gateway address, where applicable.
  • Configure camera, microphone, lighting, and audio settings.
  • Ensure that adequate QoS has been configured on network devices to provide optimal video conferencing performance.
  • Technical Assistance During Video Conferencing Events:
  • Provide onsite technical assistance at the FDIC Headquarters location conferencing center and occasionally at an executive location in greater Washington, D.C.
  • Provide real-time monitoring of video conferencing devices and operation and address any issues immediately.
  • Perform necessary adjustments, enhancements, and tunings to improve system performance during the video conference.

QUALIFICATIONS FOR THE JOB:

EXPERIENCE:

  • Strong knowledge with demonstrated experience using VTC Codecs, Audio Mixers, Control Systems, AV automation, Wiring, Amplifiers, Microphones, Projection systems, Video Cameras, and other A/V peripheral equipment.
  • Strong knowledge and demonstrated experience with performing A/V systems administration level troubleshooting, diagnosis and repair support.
  • Highly collaborative and responsive to customer needs

EDUCATION: Bachelor’s Degree or equivalent experience

DESIRED: PMP

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