Lead AV Technology Manager

Maryland
Posted 1 month ago

JOB TITLE: Lead AV Technology Manager
LOCATION: Maryland
 

GENERAL JOB DESCRIPTION:

  • Oversees AV Engineering and AV Installation staff, its policies, and its procedures.
  • Leads design of AV technical infrastructure, including AV-dedicated IT infrastructure
  • Serves as technical liaison to Enterprise IT support team
  • Evaluates and assesses new technologies resulting in formal reports, summaries, and other consultation products
  • Provides training, expertise, and support on new technologies to all contract staff
  • Engineering support for metrics-driven AV service desk (root cause analysis, infrastructure changes and system alternatives, interfacing systems issues)
  • Responsible for the status of system documentation, troubleshooting and service manuals, and technical SOPs
  • Collects and reports on support metrics supporting service level agreements
  • Maintains a positive outlook – a person who inspires others

QUALIFICATIONS FOR THE JOB:

EXPERIENCE:

  • 15 years progressively responsible experience
  • Expertise in presentation/ collaboration AV systems and infrastructure, streaming media, digital signage, IT networking (as related to AV and media distribution)
  • Ability to lead a technical team on delivering customer satisfaction and meeting strict SLAs
  • Ability to help others grow, particularly engineers and technical staff, in both service and technical capabilities.
  • Ability to listen and assess challenges and opportunities to collaborate to find solutions and implement change
  • Expertise with utilizing and facility documents (i.e. architectural and system CAD) to describe technical infrastructure requirements affecting the architectural, acoustical, mechanical, and electrical systems.
  • Proficient at multitasking and prioritizing in a fast-paced, high-visibility setting
  • Experience managing multi-million dollar AV integration projects
  • Professional training with at least 5 years of technical leadership in an AV, event, & video production environment. Successful track record of innovative technology solutions and demonstrated ability to ensure client satisfaction.

DESIRED EXPERIENCE:

  • Federal Government Experience, i.e. Social Security Administration
  • Experience with large event support

PREFERRED REQUIREMENTS:

  • AVIXA
  • CTS-D
  • Dante Level 3

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